Frequently Asked Questions

Q1. Is it okay if I don’t speak any English at all?

Yes! Support is provided throughout the platform and course materials, so you can start learning comfortably without worry, even as a complete beginner.

Q2. How does the A$5 One-Coin offer work?

For a single A$5 payment, you get full access to Mission 1, unlimited practice with the AI Voice Chatbot, interactive prep exercises, and a 15-minute 1-on-1 live session with an instructor. There are no hidden fees or automatic recurring charges on the trial.

Q3. How do I get credit for my A$5 trial payment?

When you complete your 15-minute live session for Mission 1, you will receive a code to apply your full A$5 payment as a credit toward your first month of the Monthly Mission Pass.

Q4. What if I feel too nervous to speak to a live instructor?

That is exactly why we built our platform! You never have to speak to an instructor unprepared. You can practice the exact phrases and scenario with our AI Voice Chatbot as many times as you want in complete privacy before booking your live call.

Q5. Is AI really helpful for learning to speak?

Yes. The AI chatbot allows you to practice speaking anytime, 24/7. It is perfect for repetition, building muscle memory, and checking grammar in a zero-judgment environment before you converse with real people.

Q6. What if I don’t understand part of a lesson or assignment?

Don’t worry! You can ask your teacher directly during your 1-on-1 live session or contact our support team by email. We are always here to help you succeed.

Q7. Will I have time to speak with a real teacher?

Absolutely. With the Monthly Mission Pass, you get 2 full hours of 1-on-1 live coaching every month (delivered as four 30-minute sessions), allowing you to practice directly with a friendly, certified English instructor.

Q8. Who checks my assignments and progress?

Your English teacher reviews your assignment submissions and mission completions carefully, providing personalized, encouraging feedback to help you improve.

Q9. How are the live instructor sessions structured?

Live sessions are supportive roleplay scenarios ("Boss Battles") where you put into practice what you trained on with the AI. Instructors provide a welcoming, low-pressure space with positive reinforcement and actionable tips.

Q10. What is included in the Monthly Mission Pass subscription?

Every month, you unlock 1 new practical mission scenario, unlimited 24/7 access to the AI Voice Chatbot, interactive challenge exercises, and 2 full hours of 1-on-1 coaching with a live instructor (four 30-minute sessions).

Q11. Can I cancel my monthly subscription anytime?

Yes. There are no long-term contracts or cancellation fees. You can pause or cancel your subscription at any time directly from your account settings.

Q12. What equipment or software do I need to join?

All you need is a smartphone, tablet, or computer with a working microphone and an internet connection. Everything runs directly inside your web browser.

Q13. How do I book my 1-on-1 live instructor sessions?

After logging into your student portal, you can view available time slots and schedule your 30-minute sessions at times that fit your daily routine.

Q14. What if I need to reschedule or cancel a live session?

Life happens! You can easily reschedule or cancel your session directly through the student portal up to 24 hours before your scheduled time without losing your session credit.

Q15. Do my unused live session hours roll over to the next month?

Live session credits are designed to encourage consistent practice and reset at the start of each billing cycle, so we recommend booking all four 30-minute sessions within your monthly subscription period.